The trick is to remain patient, Going by your technical expertise and competence I am sure you will be able to perform these steps without breaking a sweat. Please perform all these steps patiently as it is critical to resolving the issue. You could also contact HP part store from via this link: to order the required battery by following the on-screen instructions after selecting the country. If the unit is under warranty, the manufacturer’s warranty should take care of it for you. They will be happy to assist you immediately. Lastly, scroll down to the bottom of the page and select 'Get phone number.' A case number and phone number will now populate for you.Once completed click the 'Show Options' icon on the bottom right.Next, choose the 'Contact Support' tab at the top and scroll down to the bottom of the 'HP Support- Contact' page to fill out the form provided with your contact information.Next, enter your HP model number on the right. Once the support page opens please select the country in which you're located.HP Technical Support can be reached by clicking on the following link: If you want to use the 4-cell battery, it should work well too.Īlso to buy the battery, you could contact HP phone support in this regard. You could use any of these and it should work. These are the 2 batteries tested by HP with the computer.It gives you the part numbers with instructions on how to replace it. Service manual link: refer to page# 30 for more information regarding this.It has a 3-cell 31WHr 2.8Ah lithium-ion polymer battery currently installed.Kudos to you for that.įor better clarity and to assist you correctly, I would require more information regarding this:ĭID you check the product specs link and the service manual? Superb description and terrific observations made before posting.

I reviewed the case regarding information about the battery I will be delighted to assist you here.

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